1. Overview
This Refund Policy explains when and how refunds may be requested for:
- Challenge stakes
- Subscription purchases
- Administrative charges (if applicable)
It applies to all users worldwide.
2. Refunds for Challenge Stakes
Whether your stake can be refunded depends on when you leave the challenge:
- Within 24 hours of joining — you can leave from inside the app and get a full refund of your stake, whether or not the challenge has already started.
- After 24 hours, once the challenge is running — your stake is forfeited and stays in the prize pool. Forfeiture does not depend on someone else winning: if no participant is qualified at settlement, every stake has been forfeited, there are no winners, no prize is awarded, and the pool is not distributed or returned. This keeps challenges fair and prevents last-second withdrawals.
- If Motiw8 cancels a challenge before it starts — you get an automatic full refund (see Section 5).
- EU/EEA consumers have an additional statutory right of withdrawal (see Section 4).
If our verification goes wrong. These forfeiture rules assume we have scored you correctly. If your submission was rejected, missed, or mis-scored because of a fault on our side — including an error in our automated reading of a photo, or a failure in our systems during the submission window — then you have not been disqualified and nothing is forfeited.
Tell us and we will re-score your entry. If it is too late to re-score, we will refund your stake in full.
Every stake refund is for the full amount you paid. The platform fee is taken from the stakes that form the prize pool, never from a refund — a refund always returns your whole stake to your original payment method.
3. 24-Hour Stake Refund Window
You can get a full refund of your stake if you leave within 24 hours of joining the challenge. You can do this yourself: open the challenge and tap Leave.
Within this window you receive your full stake back, regardless of whether the challenge has already started.
Refunds are processed via the Stripe Refund API back to your original payment method (the card used at checkout).
We may briefly hold or delay a refund while we complete a fraud or integrity review, but this does not remove your right to a refund where one is due.
4. Right of Withdrawal (EU/EEA Consumers)
Challenges. A Motiw8 challenge runs for a fixed period with a published start and end date. Under EU consumer law, contracts for services related to leisure activities that provide for a specific date or period of performance are excluded from the 14-day right of withdrawal (Consumer Rights Directive 2011/83/EU, Article 16(l); Lithuanian Civil Code Article 6.228¹&sup0;). The statutory 14-day right therefore does not apply to challenge entries.
What we offer anyway. We give you more than the law requires. You can leave a challenge and get your full stake back within 24 hours of joining, for any reason, from inside the app (Section 3). If a challenge is cancelled before it starts, everyone is refunded automatically (Section 5). Once a challenge is running your stake stays in the prize pool — Section 2 explains what happens then.
Premium subscriptions. Subscriptions are not challenges, and the 14-day right of withdrawal does apply to them. If you bought through the App Store or Google Play, use their refund process. If you bought from us directly, email legal@motiw8.com — you can use the form below, but you do not have to; any clear statement works. If you asked us to start the subscription immediately, you pay only for the part already provided, in proportion to the time elapsed.
To: Motiw8 MB, Gerosios Vilties g. 4-28, LT-03134 Vilnius, Lithuania, legal@motiw8.com
I/We hereby give notice that I/We withdraw from my/our contract for the supply of the following service: [subscription]
Ordered on: [date]
Name of consumer(s): _____________________
Address of consumer(s): _____________________
Signature of consumer(s) (only if this form is notified on paper): _____________________
Date: _____________________
5. Refunds When a Challenge Is Cancelled
If a challenge is cancelled before it has started — whether by the organizer or by Motiw8 — every participant who paid a stake receives a full refund:
- All participants receive a full refund of their stake
- Refunds are executed via Stripe to the same payment method used to join the challenge
- No action is required from you
If you paid a stake for a challenge that has not started and you have not been told it was cancelled, you can still get a full refund before it starts: leave from inside the app within 24 hours of joining, or at any time before the challenge starts (Section 3).
6. Subscription Refunds (Premium)
Premium subscriptions are processed by:
- Apple App Store (iOS)
- Google Play Store (Android)
Therefore:
- Motiw8 CANNOT issue refunds for subscriptions.
- Users must request refunds directly from:
- Apple → https://reportaproblem.apple.com
- Google Play → https://play.google.com/store/account
Motiw8 cannot override App Store / Google refund decisions.
7. Circumstances Where Subscription Refunds Are Not Granted
Refunds are unlikely to be approved for:
- Forgetting to cancel before renewal
- Not using the app
- Device issues
- Personal circumstances
- Unsuccessful challenges
- Failure to submit evidence
- Having expected a different outcome
Premium unlocks features, not challenge results. It does not guarantee payouts.
8. Administrative Error Refunds
Motiw8 will issue a refund if:
- You are double-charged accidentally
- A technical billing error occurs
- A platform issue causes an unintended stake charge
These are rare and processed manually.
9. Refund Processing Times
- Stripe refunds: 3–10 business days
- Apple refunds: depends on Apple
- Google Play refunds: depends on Google
Motiw8 does not control third-party processing times.
10. Contact
Refund questions: 📧 legal@motiw8.com