1. Overview
This Refund Policy explains when and how refunds may be requested for:
- Challenge stakes
- Subscription purchases
- Administrative charges (if applicable)
It applies to all users worldwide.
2. Refunds for Challenge Stakes
Whether your stake can be refunded depends on when you leave the challenge:
- Within 24 hours of joining — you can leave from inside the app and get a full refund of your stake, whether or not the challenge has already started.
- After 24 hours, once the challenge is running — your stake is forfeited and stays in the prize pool for the winners. This keeps challenges fair and prevents last-second withdrawals.
- If Motiw8 cancels a challenge before it starts — you get an automatic full refund (see Section 5).
- EU/EEA consumers have an additional 14-day right of withdrawal before the challenge starts (see Section 4).
Every stake refund is for the full amount you paid. The platform fee is only ever taken from the winners' pool at the end of a challenge — never from a refund — so a refund always returns your whole stake to your original payment method.
3. 24-Hour Stake Refund Window
You can get a full refund of your stake if you leave within 24 hours of joining the challenge. You can do this yourself: open the challenge and tap Leave.
Within this window you receive your full stake back, regardless of whether the challenge has already started.
Refunds are processed via the Stripe Refund API back to your original payment method (the card used at checkout).
We may briefly hold or delay a refund while we complete a fraud or integrity review, but this does not remove your right to a refund where one is due.
4. Right of Withdrawal (EU/EEA Consumers)
If you are a consumer in the European Union or European Economic Area, you have a statutory right to withdraw from your stake for any reason within 14 days. This is in addition to the automatic 24-hour window in Section 3.
When you join a challenge you ask us to make the challenge available to you immediately, and you acknowledge that this right of withdrawal ends once the challenge starts. Your withdrawal right therefore runs from the moment you join until the earlier of:
- the moment the challenge starts, or
- 14 days after you joined.
At any time before the challenge starts (and within those 14 days) you may withdraw for a full refund of your stake, back to your original payment method.
How to withdraw: email legal@motiw8.com with a clear statement that you are withdrawing. Any unambiguous statement is enough — for example: "I withdraw from the challenge [name or ID] that I joined on [date]." We will refund your full stake to your original payment method within 14 days of receiving your request. This withdrawal is handled by email and is not yet automated in the app.
For Premium subscriptions bought through the Apple App Store or Google Play, withdrawal and refunds are handled by Apple or Google under their rules (see Sections 6 and 7).
5. Refunds When a Challenge Is Cancelled
If a challenge is cancelled before it has started — whether by the organizer or by Motiw8 — every participant who paid a stake receives a full refund:
- All participants receive a full refund of their stake
- Refunds are executed via Stripe to the same payment method used to join the challenge
- No action is required from you
If you paid a stake for a challenge that has not started and you have not been told it was cancelled, you can still get a full refund before it starts: leave from inside the app within 24 hours of joining (Section 3) or, as an EU/EEA consumer, withdraw by email within 14 days of joining (Section 4).
6. Subscription Refunds (Premium)
Premium subscriptions are processed by:
- Apple App Store (iOS)
- Google Play Store (Android)
Therefore:
- Motiw8 CANNOT issue refunds for subscriptions.
- Users must request refunds directly from:
- Apple → https://reportaproblem.apple.com
- Google Play → https://play.google.com/store/account
Motiw8 cannot override App Store / Google refund decisions.
7. Circumstances Where Subscription Refunds Are Not Granted
Refunds are unlikely to be approved for:
- Forgetting to cancel before renewal
- Not using the app
- Device issues
- Personal circumstances
- Unsuccessful challenges
- Failure to submit evidence
- Having expected a different outcome
Premium unlocks features, not challenge results. It does not guarantee payouts.
8. Administrative Error Refunds
Motiw8 will issue a refund if:
- You are double-charged accidentally
- A technical billing error occurs
- A platform issue causes an unintended stake charge
These are rare and processed manually.
9. Refund Processing Times
- Stripe refunds: 3–10 business days
- Apple refunds: depends on Apple
- Google Play refunds: depends on Google
Motiw8 does not control third-party processing times.
10. Contact
Refund questions: 📧 legal@motiw8.com